Question 1

What time can I check-in and check-out?

Accepted Answer

The check-in time at Bel Air Resort & Spa is 2:00 PM (14:00), and check-out time is 12:00 AM. Early check-in and late check-out may be available upon request and subject to confirmation.

Question 2

Do you allow early check-in and late check-out?

Accepted Answer

We honor requests for early check-in and late check-out, but availability is subject to confirmation.

Question 3

Do you have wifi?

Accepted Answer

Stay connected during your stay with Free WiFi in every room.

Question 4

Can I store my bag?

Accepted Answer

Yes, we offer luggage storage free of charge.

Question 5

Can I bring my pet inside the hotel?

Accepted Answer

Unfortunately, we are unable to accommodate pets in our rooms or any of our common areas.

Question 6

Do you offer parking slots for hotel guests?

Accepted Answer

We offer covered bicycle parking only.

Question 7

Do you offer accommodation for the physically challenged?

Accepted Answer

Yes, we do offer accommodation options suitable for physically challenged guests. Please contact us directly with your specific accessibility requirements, and our team will be happy to assist in recommending the most suitable room and facilities for your stay.

Question 8

What is your linen & damage policy?

Accepted Answer

Charges apply for stains and damage caused intentionally or unintentionally. Penalties vary depending on the damage and are determined by the Manager.

Question 9

What is your smoking policy?

Accepted Answer

Smoking and vaping are not allowed inside rooms.

Question 10

Can I cancel my booking?

Accepted Answer

Yes, cancellations are possible depending on the terms of your specific booking.

How to cancel:

Direct Bookings: If you booked directly through our website, please contact us at info@belairresort-giliair.com or via WhatsApp.
Third-Party Bookings: If you booked through a site like Booking.com, Expedia, or Agoda, you must initiate the cancellation directly through their platform.

Please refer to our Cancellation Policy for details regarding notice periods and potential refund eligibility.

Question 11

What payment methods are accepted?

Accepted Answer

We accept cash and all major credit cards.

Question 12

Does the online rate include breakfast?

Accepted Answer

Yes, breakfast is included in the rate.

Question 13

Do kids stay free?

Accepted Answer

No, room rates are based on total occupancy regardless of age. 🧒

Question 14

Are extra beds available?

Accepted Answer

No, our furniture is built-in and we do not offer extra beds.

Question 15

Are guests allowed in the hotel room?

Accepted Answer

Guests may visit, but overnight stays beyond room capacity incur extra charges.

Question 16

Does my room have a safe deposit box?

Accepted Answer

Yes, a safe is provided in every room for valuables. The hotel is not liable for any losses.

Question 17

What amenities are included in each room?

Accepted Answer

Each room includes free high-speed Wi-Fi, air-conditioning, balcony or terrace, en-suite bathroom, toiletries, refrigerator, tea and coffee maker, electric kettle, hairdryer, safe, desk, outdoor furniture, and more. Villas include sofa beds.

Question 18

How deep is the water in the pool?

Accepted Answer

The pool is 1.5 meters deep and there is a shallow kids\' area. It is suitable for adults and children over 13 years old, but is not suitable for small children. All children must be supervised by an adult at all times.

Question 19

Is laundry service provided?

Accepted Answer

Yes, laundry and ironing services are available for an extra fee.

Question 20

What languages are spoken by the staff?

Accepted Answer

English and Indonesian are spoken.

Question 21

What dining options are available on-site?

Accepted Answer

Bel Air Resort & Spa features a beachfront restaurant and bar serving Indonesian, Western, Italian, Mexican, and Japanese cuisine, along with fresh seafood and cocktails in a relaxed oceanfront setting.

Question 22

Can I request in-room dining?

Accepted Answer

Yes, room service is available for in-room dining.

Question 23

Do you allow outside massage providers?

Accepted Answer

yes, outside spa services providers are allowed. You can check with reception, as there are a few Spa Call Services available.

Question 24

I want to inquire about an event. How do I do that?

Accepted Answer

Email events@belairresort-giliair.com and our events team will respond within 24 hours.

Question 25

Do you offer catering?

Accepted Answer

Yes, catering is available for events, private parties, and weddings. Learn more on our dedicated pages:

For enquiries, please contact our Weddings & Events team:

📞 +62 823-4221-4246 (WhatsApp)
✉️ events@belairresort-giliair.com

Question 26

Do you offer tours?

Accepted Answer

While we are a boutique resort rather than a tour agency, our front office team are Gili Air experts. We can happily arrange private snorkeling boat trips to see the famous sea turtles, sunset cruises, or full-day excursions to mainland Lombok to visit the majestic Senaru Waterfalls or traditional Sasak villages.

Question 27

What is the easiest way to get to Gili Air?

Accepted Answer

1. By Air (Via Lombok)

Fly: To Lombok International Airport (LOP) from Bali (30 min) or major hubs like Singapore and Kuala Lumpur.
Transfer: A 1.5–2 hour drive to Bangsal Harbour, followed by a 15-minute speedboat or 30-minute public boat to Gili Air.

2. By Fast Boat (Direct from Bali)

From Padang Bai: 1.5–2 hours (Shortest sea route).
From Sanur/Serangan: 2.5–3 hours (Best if staying in South Bali).
From Amed: 1 hour (Best if staying in North Bali).

3. By Public Ferry (Budget)

A 4–6 hour crossing from Padang Bai (Bali) to Lembar (Lombok). Runs 24/7. Requires a taxi to Bangsal Harbour and a local boat to Gili Air.

Need a Private Transfer?

Let us handle the logistics. We can arrange a private car and speedboat to bring you directly to our resort from Lombok Airport or any hotel in Lombok.

WhatsApp: +62-813-3841-0163
Email: info@belairresort-giliair.com

Question 28

What are your existing promotions?

Accepted Answer

Please click HERE for our Wedding Packages.

Question 29

What is your cancellation policy?

Accepted Answer

The hotel has detailed cancellation policies: Guests can cancel by notifying the hotel. If canceling due to guest liability full price cancellation charges apply. If guest does not appear by check-in without prior notice it is regarded as cancellation.

Question 30

Does the price include breakfast?

Accepted Answer

Yes, breakfast is included in the rate. Breakfast is served on your private patio or in the restaurant.

Frequently Asked Question

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